Catalog (show all answers)

Placing an Order

• Do I have to register on the website to place an order?

  Registration is not required, though to place an order you will still have to enter your personal informati

• Can I place an order by phone or e-mail?

  Orders are placed only through the website. Our contact information is for reference purposes.

• I've never ordered business cards online. What if I make a mistake?

  The process of placing an order and editing a template is simple and intuitive. Each step of the order process either includes tips on how to do it or does not require them. When editing the template it is important to make sure all the information you have entered is correct, and to check your spelling and style for errors. The design you create in the editor is only amended in very rare cases. We recommend that you take great care at the design confirmation step, and make sure all the information is correct.

• Can I include several print jobs in single order?

  Yes, you can include several print jobs as part of a single order. This makes the shipping process easier and cheaper, and is easily done. On the website, just as in any online store, there is a shopping cart. To order several print jobs at once, after you have added the first item to your cart simply click "Continue shopping”. This will let you order another print job or package. After you have added everything you need to your cart, you can go on to place your order.

• Can I make changes to the design after the order has been placed?

  No. Once the order has been placed you can no longer make changes to your design. This is why you are shown a design confirmation page after you have finished editing your template and clicked "Next". On this page you can view the final draft of your design. Note that we do not edit your design, so be sure to check your design as carefully as possible. If all the information is correct and there are no errors, check the box to confirm the design and proceed with placing your order.

• Can I combine two orders once they have been placed?

  No, this is not possible. Two orders that have already been placed cannot be combined.

• What does the order status mean?

  "New" — your order has been received and is in process.
  "Awaiting payment" — the order is awaiting payment.
  "Design review" — your order is being reviewed in the prepress department.
  "Design in process" — your order has been submitted to a designer who will offer several possible designs for you to choose from.
  "Awaiting response from client" — the designer or prepress department has left feedback in the correspondence section that requires your response in order to proceed with your order.
  "Printing" — your order has been sent to print.
  "Post-press processing" — your order has been printed and is undergoing post-processing.
  "Complete" — your order has been packaged and is ready to be shipped.
  "Shipped" — your order has been shipped. If it has been assigned a tracking number you can track its progress.
  "Delivered" — you or your representatives have received your order.

Working with the Design

• I already have a design. Can you print it?

  Yes, of course. Go to the desired printing category and select "Upload your design". Be sure your design meet our requirements. These can be found in the design requirements section.
  If your design does not meet our requirements, the system will not allow it to go to print and will alert you to any errors. You will need to correct these errors, and then upload the design again.

• Is the safety line on the design the same as the cutting line?

  No, the safety line (a red dotted line) shows the safety zone. The safety zone contains important information that cannot possibly end up being trimmed off. You can read more about this on the design requirements page.

• Do you check the design for spelling errors?

  No, we do not check for errors, nor do we make changes to the design you have created. For this reason we recommend that you give careful attention to the design confirmation page. On this page you will see a draft of your item, where you can check the information you have entered and, if necessary, make any changes.

Delivery and Payment

• How long does it take for my order to arrive?

  Most orders are ready within three hours after they are placed. The actual delivery time, however, depends on your selected delivery method and the city to which your order is being shipped. You can read more about this on the shipping and payment page.

• Do you ship overseas?

  No.

• What payment methods do you support?

  You can pay with Visa, MasterCard, America Express, Discover, Diners Club, and electronic checks through Authorize.Net. We also accept PayPal.