Shipping & Returns
Our delivery prices include both postage & packaging. We offer a €5.95
flat delivery rate on all orders in the Republic of Ireland and Northern
Ireland. Free delivery applied on all orders over 50€. All orders are
delivered to you in record time.
We aim to have all orders dispatched within 5 days from the day the order has
All of our orders are dispatched through An Post or Fastway couriers and are
usually delivered the following day of dispatch. All orders are supplied with
a tracking number & usually but not always require a signature on receipt.
Our aim is for your order to reach you as quickly as possible, however all
delivery options are estimates and we cannot guarantee specific deadlines once
parcels have been dispatched. If you have a specific query in relation to
delivery please contact our Customer Service.
You will be notified by email with tracking number when your order has been
Deliveries are made during business hours only and specific delivery times
cannot be guaranteed. It is the customer's responsibility to ensure that
someone will be home to sign for the package. Where the courier is unable to
find someone to accept delivery we will notify you to contact the courier
directly and arrange to pick-up from the local depot or arrange re-delivery.
We have a high quality print workflow and years experience and trained staff
in place and we strive to deliver exceptional quality memorial products.
We quality guarantee all orders. In the unlikely event that the quality of our
products are unsatisfactory please contact us as soon as possible but within
14 days of receipt of your order. We can be contacted on the number or email
above or through our contact page When contacting us please have your order
number on hand. This will help us to process your request quickly. We aim to
make this process as simple as possible.
Memorial products are goods made to order and cannot be re-sold. We always
require approval before we print and we never proceed with print without such
approval. Thus, we regret to inform that we cannot process any claims arising
from reasons other than a technical fault.
Our Returns Policy is in accordance with the
on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.
For more information about your Rights online, see the Competition and
Consumer Protection Commission's website here:
If you wish to cancel an order, please contact us while your order status is Pending. If you need to cancel an order after we have started working on it, a part refund may be offered at our discretion.